Terms and Conditions
• Terms and Conditions For Product Purchases and Returns
A minimum of 3 boxes must be presented for return. No returns will be accepted after 30 days from date of purchase. No returns for opened boxes. No returns/cancellations for custom and special orders. No returns/cancellations for ordered carpet. Products arriving from the United States (all Shaw and COREtec products) – Minimum 300 sqft return + Cost of shipping to the United States applies. Customers must pay 25% restocking fee for returned Hardwood / Laminate/ Engineered/ Vinyl and Tile. No exceptions. Returns cannot be accepted through shipping format and must be brought back to the store.
All accessories (including but not limited to T-molding, Reducers, Stair Nosing, Baseboard, Shoe Molding, Quarter Rounds, Stair Boards, Stair Treads, Custom Made Vent Covers) are Final Sale. No return, no exchanges. Please buy accordingly.
Warranty of all material is covered by the flooring brand and/or manufacturer and not by Carrillo Carpets. Carrillo Carpets will help facilitate the warranty claim but will not assume responsibility for the outcome.
Manufacturer’s product warranty does not cover damage caused by acts of God, abuse, misuse, neglect, normal wear and tear, water damage/leaks, humidity and moisture issues, expansion and contraction and subfloor issues.
Customer is responsible to maintain relative humidity of space at 35%‐50% to minimize expansion and contraction of product. Warranty will void if above or below this humidity level.
48-hour acclimatization of product is recommended prior to installation of any hardwood, laminate or engineered product. It is the customers’ responsibility to acclimatize product at proper humidity levels mentioned above. Whether Carrillo Carpets will be installing or not, acclimatization is left to the customer’s discretion and arrangement.
Balance of the product must be paid in full prior to pick‐up and/or delivery and/or installation date.
• Terms and Conditions for Shipping and Delivery Services
Carrillo Carpets does not deliver products, we sub-contract this service to a third-party transportation company that delivers the product to the customer on our behalf. This is done as a convenience to our customers and therefore we are not responsible for delays or complaints pertaining to the delivery of the product.
Please note that any delays on appointments or time of delivery is out of our control and depends on many outlying factors such as weather, traffic etc.
Our Third‐party Delivery Company offers garage/driveway delivery. The product will be dropped off on a driveway or garage and is recommended that the customer bring the product into their home within 48 hours. Carrillo Carpets nor the delivery company will be responsible for damages that occur after delivery.